FAQ

           1.How to order:

How do I place an order?   We ship anywhere in the world ! (1) Send an email to us with the following information about your order.    * Products ID, Size and Quantity    * Which country do you come from? ( different prices for different countries )    * Any questions about our product or service    * How do you learn about us ? ( through Google, or through which B2B website, or through other ways ) If your email can provide us this information, we will be grateful, and you can get 1% EXTRA DISCOUNT for your order. If you use Microsoft Office, please contact us to get an order form. (2) When we receive your email, We will quote you the detailed prices for your order. (3) When you decide on your order, you can wire the money via Western Union, and send us your shipping information (receiver's name, address, zip code, tel numbers). (4) Once we receive your payment, we will arrange your goods for shipping with 24 hours, and give you the tracking numbers, with which you can check your order status online before you receive it. (5) Usually the packages will reach your door within 5 to 7 days (not including holiday and weekend). It depends on where you are located in. (6) We would appreciate if you give feedback when you have received the package. * We would like to hear from you. If you have any question you can contact us at any time.

            2.Delivery

             Shipping time:

             We use the following carriers: EMS, TNT, UPS, DHL, FedEx.

             We do not accept COD. The shipping time is 3-7 days depending on location.

            Tracking Service:
             We will provide you with a tracking number, which will be sent to your email.

            3.Other questions
          1. How can I get information after I have paid for the shoes ?

             We will e-mail the tracking number of the express company to you as soon as we receive the tracking number.?

            2. When and how can I check on my order status?

             Usually, after 2 days you can trace your package(s).

            3. How do I contact you if I have a question?

             We prefer to be contacted by email(see contact us) or via MSN.

            4. How long will it take to receive my shoes?

             It usually, on average, takes 7 business days to receive your order.
             Sometimes the shoes are delivered faster.
             Please note that business days do not include holidays or weekends.

            5. Do you ship to International locations (any country other than USA and Europe)

            Yes. We currently ship to many international locations.

            6. Can you reserve the shoes for me until I can pay for it

           Yes of course, the only thing you have to do is to confirm it by e-mail and we will keep them for you for one week.

           However, after one  week, if we haven't received your payment, we will sell it further to someone else.